Governance of the Housing and Settlement Services Office in the Management of Rental Flats in Asahan Regency in Kisaran City
Keywords:
Governance, Rental Flat Program, Regency, Settlements, Housing OfficeAbstract
Effective governance is crucial for the successful management and utilization of Rusunawa, ensuring affordable housing for the community. Without proper governance, various issues arise, such as high tenant turnover, misallocation of units, cleanliness concerns, social conflicts, and security problems. This study aims to analyze how the Housing and Settlement Area Service Department manages Rusunawa in Kisaran City, Asahan Regency. Using a qualitative research method, data were collected through in-depth interviews, observations, and document analysis. The findings indicate several key governance aspects: (a) Accountability – Rusunawa management is overseen by the Regent, with evaluations conducted by the Asahan Regency Inspectorate and the North Sumatra Provincial Audit Board. (b) Transparency – Public information about Rusunawa is available, but financial reports remain inaccessible. (c) Participation – The agency engages the community through brochures and outreach programs. (d) Responsiveness – Tenant complaints are documented and addressed by the Head of the Rusunawa Technical Implementation Unit. (e) Equality – Facilities are designed to be inclusive, with special accommodations for persons with disabilities. The study highlights the need for improved transparency and enhanced governance mechanisms to optimize Rusunawa management and ensure equitable housing access for low-income communities.
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